Thank you for shopping at Bold Technics Sdn. Bhd.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Bold Technics Sdn. Bhd

“Goods” refers to the items offered for sale on the Service.

“Orders” means a request by You to purchase Goods from Us.

“Service” refers to the Website.

“Website” refers to Bold Technics Sdn. Bhd, accessible from https://megasafe.com.my

“You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Return & Exchange Policy

At Megasafe Safety Shoes, we take great care to inspect all items before shipping. Once an item is delivered, we are not responsible for any issues unless they involve defects, incorrect size, or item errors. All exchange decisions are subject to management approval.

General Policy

• All items sold are non-returnable and non-refundable, except in the case of defects or errors.

• Exchange requests must be made within 7 days of receiving the item.

• Items must be returned in their original condition – unworn, unwashed, unaltered, with tags and packaging intact.

• Items showing signs of wear, dirt, or damage will not be accepted for exchange.

• Returns that do not meet the above conditions will be rejected.

Color & Material Disclaimer

Due to variations in monitor settings and lighting, slight color differences between product photos and actual items may occur. This is not considered a defect. If you have concerns, please contact us before placing your order.

Defective Items

If you receive a defective item, please notify us within 48 hours of receiving your parcel.
Provide the following:

• Clear photos of the defect

• Order details for verification

Our team will investigate and advise on the next steps.

How to Request an Exchange

1. Contact our Customer Service Team for assistance.

2. Return the item in its original condition with all tags and packaging.

3. Follow the instructions provided for returning the parcel.

Returning Goods

You should send the Goods at the following address:

11, Jalan Pengasah 4, Batu 3 ½, Off Jalan Kapar, 42100 Klang, Selangor Darul Ehsan, Malaysia

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By visiting this page on our website: https://megasafe.com.my
By sending us an email: sales@megasafe.com.my